Digital files are generally final sale
Our planners are digital downloads. Because a downloaded file can’t be returned, sales of digital goods are generally final.
When we will replace a file or refund you
If a file is defective, corrupted or doesn’t match its description, contact us within 14 days of purchase. We will send a working replacement or give you a full refund, in line with consumer protection standards.
How to ask
- Reply to your order confirmation email, or use the contact details shown on this page once our business email is live.
- Include your order number, the name of the planner and a short note about what went wrong. A screenshot helps if a file won’t open or prints incorrectly.
- Refunds go back to the original payment method through our checkout partner.
Before you buy
The shop lists what each planner includes, the page count and the paper sizes. If you aren’t sure a planner fits your family, try the free planner and printable sheet for that age group first.
Related terms
This page explains section 3 of our Terms of Use in plain language. If the two ever differ, the Terms of Use apply.